How do I return an item?

Return Policy

Please contact us within two days upon receipt of your order to request a 'Return Authorization Number'. Be sure to include your name, invoice number and the item(s) you are wanting to return. You must make this request and return the item(s) within 7 days to qualify (less shipping & handling and a 10% restocking fee). You will be responsible for all shipping costs. Wholesale orders- all sales final.

All merchandise must be returned in its original packaging, free from any defect, sealed and unused. Each product is shrink wrapped to ensure quality and freshness.
We will NOT accept any return if the item has been used or damaged for any reason. Please allow 2-4 weeks for the return to be processed and credited to your account.Please contact customer service for more information on returning an item. Thank you.

Ordering Online

The colors you see on the products are an approximation of the original colors and may vary with your monitor and/or video card. Product descriptions and colors may change without notice. Each product is handmade and colors will vary.

We are not responsible for orders placed before the price reduction. We reserve the right to substitute similar items if not instructed otherwise.

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer.

Medical Disclaimer

Natural Paradise does not give out medical recommendations. We are not doctors and are not responsible for use, so we ask that you consult your physician with any questions on skin reactions. If you are allergic to anything please check the label and do a small patch test before using each product . If you DO experience any skin irritation, please stop use immediately and contact your doctor or dermatologist. Read all labels.

As with any cosmetic product, please test all products on your hand first.

Candle Disclaimer

Natural Paradise is not responsible for any accident that is incurred by lighting candles. Please read warning label.

"WARNING"
To Prevent Fire or Personal Injury
Burn candle within sight. Keep out of reach of
children and pets. Never burn on out near anything than
can catch fire. To reduce soot, trim wick to 1/4" before
lighting and each time candle is re-lit. Use in ventilated area
and free from drafts. Burn candle in suitable holder. Do not
move while lit or until wax hardens. Keep free from foreign
objects. For indoor use only. Burn at least one hour per inch of
candle diameter each time the candle is lit to ensure the best
burning efficiency. Do not burn longer than 4 hours at one time."

Payment

For your convenience we gladly accept; Visa, MasterCard, American Express or Discover via PayPal. Unfortunately we do not accept personal checks or C.O.D.

"PayPal" will be the name that appears on your credit card statement.

Internet Sales:
No Natural Paradise products can be posted on any web-site for less than the suggested retail price quoted in our price sheet. No Natural Paradise products can be re-sold to other wholesalers for the purpose of selling retail. No Natural Paradise products can be sold to wholesale or discount outlets, either on-line or otherwise.

Private Label:
All items purchased from Natural Paradise are under the protection and trademark Natural Paradise. Under no circumstances can you sell Natural Paradise products under any other name, or reproduce products under this trademark.

Wholesale:

Natural Paradise offers wholesale prices available, please leave comment under "contact us" and one of our customer service agents will be with you shortly. Please leave the name of your company, phone number & contact person.